Blog Post

2009 – Modeling knowledge reuse in technical support operations

Mauricio Uriona Maldonado* – uriona@ieee.org

Adriano Coser* – coser@egc.ufsc.br

Gregorio Varvakis* – grego@deps.ufsc.br

*Knowledge Engineering and Management Post-Graduate Program.
Knowledge Engineering Department. Federal University of Santa Catarina (UFSC)
Campus UFSC, P.O. Box 476. Florianopolis, SC. 88040-970. Brazil.

Artigo Completo: URIONA_ETAL_2009_USA

Publicado em: 27th International System Dynamics Conference, 2009. Albuquerque, United States

About adminegc

Related Posts