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2007 – Knowledge Management strategies on service production. A System Dynamics approach

Mauricio Uriona Maldonado Eng.,1 – mauricio.uriona@gmail.com
Fellow of the Programa Estudiante Convenio de Pós-graduaçao PEC-PG/CNPQ

Renata Jorge Vieira Ms.C.,2 – renatajorgevieira@yahoo.com.br

Gregorio Varvakis Ph.D.,3 – grego@egc.ufsc.br

Paulo Mauricio Selig Dr.,4 – pauloselig@gmail.com

1,2,3,4Post-Graduate Program in Knowledge Engineering and Management (EGC)
Universidade Federal de Santa Catarina, Brazil (UFSC)

Artigo Completo: URIONA_ETAL_2007

Publicado em: 5to. Congreso Latinoamericano de Dinámica de Sistemas. CLDS 2007. Buenos Aires, Argentina.

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